Jivo Chat Review Add a Chat addon to your website to speak instantly to your clients or just people checking out your website. It’s great for providing Tech support or maybe just answering Quick questions.
Quick Break Down
JivoChat has a lot of good features for being a basic platform. There are visitor information resources that include:
- Navigation History
- Click Source
- Custom variables from your website.
Triggers and Rules:
One of the things about JivoChat that we found nice was the triggers and rules feature. These let you trigger chat with clients in a proactive manner. You can define the logic of the chat window to interact with visitors right away, making it easier for agents to do their jobs. These include canned responses and other tools to interact with customers.
This is a very unique tool for both visitors to your site and agents. When using JivoChat, you can see when your customers are typing or when they have paused. Additionally, customers can also see when their support specialist is typing.
Drag and Drop File Sharing
One of the unique features of this product is a drag and drop tool for file sharing. This makes it easy for agents to send customers PDFs of user documents, such as manuals. Drag and drop file sharing can also be used to support document signing.
Lead Generation When Offline
The offline tool is a powerful way to increase conversions when your agents are away. When your agents are away, an offline form appears for customers to leave their contacts. You can then easily get back into touch with your potential leads later.
There are some unique API integrations with JivoChat. This platform lets you customize the functionality of the chat experience for your customers, as well as collect more data from your customers during their chat experience.
14-day free trial, no credit card required.
Basic version: free for up to 5 agents.
Professional version: $10 per agent per month, billed annually.
Key Features of JivoChat
- Agent-to-agent chat
- Customer service quality ratings
- Location-based chat distribution
- Real-time visitor monitoring
- Visitor info and social profiles
- Pageview histories
- Unlimited chats
- Customizable chat widget
- Mobile chat widget
- Offline contact form
- Chat targeting
- Multi-department support
- Automatic helper with canned responses
- Pointer tool for directing site visitors
- Chat transfer
- Message ‘sneak-peek’
- Spell checker
- Daily performance email
- Agents working time chart
- Google Analytics integration
- Color-coded chats
- Chat logs
- Email chat transcripts